Home Smart Devices Hard Reset Motorola Droid Razr

Hard Reset Motorola Droid Razr

When you have an issue with the Motorola Droid Razr device, you could reset it back to factory default setting.

We will show you two methods of how you could achieve this. You can do it through the hardware key or the setting menu.

Note: Before resetting the device you should backup all your data, as there is a possiblity that you could lose all your data, such as contacts, media file, images and etc.


Settings Menu

1. Go back to the Home screen.

2. Next tap on the application list.

3. Select Settings.

4. Then choose Privacy.

5. Next tap on Factory data reset.

6. Then select Reset phone. If you want to wipe out all data on the SD card then make sure the checkbox Erase USB storage is ticked.

7. Next follow the onscreen instruction to finish off the process.

Wait for the Razr to reboot.


Hardware key

1. Turn off the phone.

2. Press VOLUME UP + VOLUME DOWN + POWER KEY for a few seconds.

3. From the Boot options screen, use the VOLUME DOWN key to navigate to the next option, then select the Recovery by using the VOLUME UP key.

4. When you see the Motorola logo screen, press the VOLUME UP + VOLUME DOWN key.

5. On the next screen, press the VOLUME DOWN key to go to the Wipe data / factory reset option, then use the POWER key to select that option.

6. Press VOLUME DOWN key to select YES - delete all user data. Then Press the POWER key.

7. When prompted for a reboot, press the POWER key.

8. Wait for the Motorola Rarz to reboot.


0 #1 Kenny 2011-12-16 07:05
Worked great, thank you.
+15 #2 Vanessa 2012-01-17 15:08
I cant get past the fastboot screen.... Help!
+13 #3 ehud 2012-03-12 14:56
i tried, but it says that the device is locked status code:0

what i need to do?
-3 #4 kenny 2012-04-15 21:38
Quoting Kenny:
Worked great, thank you.

if it worked great for you why didn't ihtt wrk great for me you.
0 #5 David Vo 2012-04-16 00:21
kenny - what problem do you have that doesn't work for you? Which method have you tried? Did you press the hardware key properly?
-3 #6 Barry 2012-04-18 21:16
Thank you and it works. I use method 2. However there is a issue. I successfuly rstore the phone and rebot it until the andriod setup page show up. It said that I need a sim card in oder to do continue the setup. Otherwise, I can only make emergency call or turn it off. So my qustion is do I have to use a vaild Verizon Sim card to get though the setup page? Since I don't have a Verizon Sim card yet, I use a T-mobile instead. However, there is a normal massage said " The may take few mintues to complete the the setup. So.. I wait....wait......and wait forever...it kind of like freeze. I roll down the noticfication .. it said seaching for singal...So do I really need a vaild Verizon Sim Card??? ot There is a error occered some where?? Some people on the net have mentioned the same problem but never got a solution. Any advice? idea? thought? Thank you very much
-1 #7 David Vo 2012-04-19 00:45
Hi Barry - if your phone is locked to a certain carrier then you will be unable to use a SIM card from different carrier.
0 #8 motoguru12 2012-04-21 01:19
At the android screen directly after the hard reset touch the the four corners of the screen (in the black areas) in a backwards C pattern, tap the home key when the loading screen appears, hit skip. Skip everything and you've bypassed the sim requirement.
+1 #9 densu 2012-06-25 09:02
it works for me...tested 10000000xxxxx.tnx a lot.
+1 #10 Tony 2012-07-16 15:46
Thanks, it worked for me.
0 #11 mohammed 2012-07-24 03:11
I try the backwords c and it doesnt work and i have ce cream sandwich. Is that the problem help im stuck
0 #12 Elliot 2012-07-25 03:48
Oh boy this thread is a life saver! My phone reset on it's own and was stuck on the Motorola load screen. Found this thread, and tried the 2nd method. Phone is working properly again. Many thanks!!
0 #13 Todd 2012-07-29 12:19
My phone hasn't worked properly since the update. I have tried factory reset using both methods and the phone goes through the motions but returns with my personal info intact. I have been through level 2 tech support with Verizon and Motorola to the point of the tech logging into my phone and trying it remotely. They are sending me a refurbished phone but I do not want to send this one in with my info on it. Any ideas?
-1 #14 motoguru12 2012-07-29 14:58
The ice cream sandwich update? Usually the first reset option works best, if not all you can do is delete it all manually, unless you want to root your phone.
0 #15 AYOUB 2012-08-08 23:35
0 #16 salomalo 2012-08-14 04:10
I try the backwords c and it doesnt work and i have ce cream sandwich android v4.0.4
0 #17 Kwanele 2012-09-03 06:16
Followed the step 2 but cant seem to use the power button to select "Recovery" Please assist guys.
+1 #18 David Vo 2012-09-03 07:45
Quoting Kwanele:
Followed the step 2 but cant seem to use the power button to select "Recovery" Please assist guys.

When you at Recovery, use the VOLUME UP key to select.
0 #19 Kwanele 2012-09-03 08:25
Hi guys

I did that but it says Device LOCKED. Status code :0

Please help here thanks.
0 #20 David Vo 2012-09-04 01:02
Kwanele - I think you have to flash your rom file. [url="www.itjungles.com/android-tips/motorola-device-is-locked-status-code-0"]Motorola: Device is LOCKED. Status Code: 0
. Also take a look at this http://forum.xda-developers.com/showthread.php?t=1416058.
+1 #21 hamadah 2012-11-30 20:04
totally perfect thank you is onlt this blog hlep to rest my phone
+1 #22 dee 2014-03-03 01:05
i tired both but my screen returns to the black screen & the Motorola sign every time. it wont go any farther then that ! PLEASE HELP :(
0 #23 titanium backup pro 2014-11-16 06:07
You can backup SMS from the Android phone even with a broken phone screen.
+1 #24 Sonja 2015-01-27 00:57
I performed a factory reset (I tried it twice) by following the instructions listed above...but the phone is still stuck on the droid "eye" screen, and will not go any further in the reboot process. Is this fixable? Or is it time for a new phone?
0 #25 Garicnia body Pro 2015-06-28 17:00
Very soon this web site will be famous amid all blog people, due to it's pleasant articles

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